Terms of service

TIXXBAY USER AGREEMENT

By clicking a box on our Website ( www.tixxbay.com ) indicating your acceptance of this User Agreement or by accessing or using the Tixxbay Product, registering an account, or creating account using Tixxbay Product provided by Ceevest Global Ventures (defined in chapter 1. Definitions), you undertake the following:

(a) acknowledgment of reading, understanding and agreeing to be bound by this USER AGREEMENT in your personal capacity or on behalf of the legal person, company or entity that you represent;

(b) represent and warrant that you have the rights and authority in order to act on behalf of and bind the legal person, company or entity that you represent.

This User Agreement represents a legal and binding agreement between Ceevest Global Ventures and yourself or the legal person, company or entity that you represent.

If you do not agree with the provisions of this User Agreement or do not possess the rights and authority in order to act on behalf of and bind the legal person, company or entity that you represent, please do not access or use the Tixxbay Product, register an ACCOUNT or use any of the tools that we provide through our website.

1. Definitions

CEEVEST GLOBAL VENTURES:

CEEVEST GV. , with headquarters in FCT Abuja, Plot 68 Cadestrial Zone CE Manreng Estate Kafe Destrict, Abuja, registered with Corporate Affairs Commission CAC RC 2819898.

WEBSITE – www.ceevest.com domain and its sub-domains

USER CONTENT – any information, software, data, text, audio, video, images, documents or any other type of materials or content, whether tangible or intangible that the User or any other person authorised by the User, provides or uploads using the TIXXBAY tool or TIXXBAY website.

TIXXBAY CONTENT – content provided by TIXXBAY Affiliate Companies or by any of its partners, collaborators, employees, content suppliers, service providers or licensors, made available in connection with the TIXXBAY Tool or on the Website in order to provide access and use of the TIXXBAY Tool to the User.

TIXXBAY – event, ticketing and venue access management tool provided by TIXXBAY Affiliate Companies for the User.

ACCOUNT – online user account which must be registered in order to access and use all or part of the TIXXBAY Tool.

USER – the natural or legal person that has or acquires access to the TIXXBAY via any numeric equipment (PC’s, mobile phones, mobile tablets etc.) or on the basis of an Agreement by and between the USER and TIXXBAY Affiliate Companies that entails creating and using an ACCOUNT.

AUTHORIZED USER – individual users (identified by name or total number) which are expressly authorized by the USER and accepted by TIXXBAY Affiliate Companies to access and use the TIXXBAY Tool through an ACCOUNT.

CUSTOMER – the natural or legal person that purchases tickets or other items from the User which uses the TIXXBAY tool in order to provide said tickets or items for purchase.

FEES – the fees payable in order to access and use all or part of the TIXXBAY Tool, as specified in Section 7.

2. TIXXBAY TOOL

2.1. TIXXBAY is an event and venue management tool that can be used in order to organize events such as concerts, plays, business conferences, festivals or multi-day events and also buy event tickets.

2.2. TIXXBAY also provides tools to manage access to venues such as theatres, cinemas, clubs, restaurants or museums and/or events described in art. 2.1..

2.3. TIXXBAY provides the user with the needed features in order to set up events, choose a location for the events, design seating maps, create ticketing options or design personalized badges for the users’ customers.

2.4. TIXXBAY allows the user to set up forms for their customers in order for the user to receive information provided by the customers.

2.5. TIXXBAY provides payment processing features that allow the user to directly receive payments made by the customers in connection with events organized through TIXXBAY.

2.6. TIXXBAY runs fully embedded within the user’s website, giving the user the control over the interaction with its customers.

3. TIXXBAY FEATURES

3.1. TIXXBAY provides the following features for its USERS:

  • Event management: allows users to set up, edit and delete multiple events, upload photos, set up ticket options for the events and sell tickets to the events.
  • Ticketing: self-service platform allowing users to sell tickets in multiple currencies and across multiple countries.
  • Payment processing integration: TIXXBAY integrates with payment processors such as Paystack. Users must grant TIXXBAY access to their accounts in order for the tool to send customer payments to the user and request Fees from the user.
  • Invoicing and billing: TIXXBAY automatically generates invoices whenever a purchase is processed. Electronic tickets and invoices are delivered to the customer’s email.
  • Dynamic forms: TIXXBAY allows users to request information from customers through editable forms.
  • Badge design system: TIXXBAY allows the user to use data filled by the customers in order to create customized badges for the customers that can be sent by e-mail or printed at the event.
  • Seating plan designer: TIXXBAY allows users to create seating plans and integrate these plans within their event.
  • Vouchers and bulk sales: TIXXBAY allows users to create promotional packages and bundle tickets and/or offer discounts.
  • Financial and sales reporting: TIXXBAY provides sales reports in real time. Outgoing invoices, as well as fees invoices can be downloaded from the reporting area of the TIXXBAY Tool.
  • Customer details: TIXXBAY allows users to search and identify details regarding their customers from within the tool, such as sales, invoices, forms etc.
  • Embedded events: events organized through TIXXBAY can be embedded within users’ websites by using the embed code provided by TIXXBAY. The embed code outputs a version of the event checkout processes within the users’ website.
  • Mobile scanning: Users are allowed to download and use the free TIXXBAY mobile applications in order to scan and verify the authenticity of the tickets used in order to acquire access at the events.

3.2. TIXXBAY Affiliate Companies have the right to add or remove features to TIXXBAY, as they deem necessary.

3.3. TIXXBAY Affiliate Companies have the right to request extra fees for certain features they add to TIXXBAY.

4. ACCESS TO TIXXBAY

4.1. In order to access and use the TIXXBAY Tool, you must register an Account. Accounts may be provided for one or more Authorized Users. Before Registering an Account, you must acknowledge that you have read and accepted the provisions of this User Agreement.

4.2. In order to create the Account, you must provide us with your current email address and certain information necessary in order to access the functionality of the TIXXBAY tool. By providing said information, you accept the fact that we may use your e-mail address in order to contact you or to send you notifications, information regarding the events you organize by using TIXXBAY, invoices and other communications necessary for us in order to provide you the features of TIXXBAY.

4.3. In order to provide you with the features of TIXXBAY, we require a working e-mail address and correct details regarding the legal person, company or entity that you represent. Therefore, you acknowledge that we may be unable to provide you with the features of TIXXBAY or contact you unless you provide us with a current, working e-mail address and agree to promptly inform us of any change brought to your e-mail address.

4.4. An account can be created by using the online registration process provided on our Website. An application to register an Account represents your offer to register an Account and is subject to our acceptance of your application. We will confirm acceptance by sending you a confirmation e-mail or any other notice confirming that your Account has been activated.

4.5. TIXXBAY Affiliate Companies have the right to refuse an application for the registration of Account if it deems it necessary, at any given point in time.

4.6. TIXXBAY Affiliate Companies reserve the right to cancel access to TIXXBAY Tool if they deem it necessary, at any given point in time.

4.7. No fees shall be charged by TIXXBAY Affiliate Companies in order to create the Account, but the User is required to provide TIXXBAY Affiliate Companies with the relevant information (such as, but not limited to Company name, Registered Office, Fiscal code, banking information), as well as to connect their bank account or other similar Accounts with the TIXXBAY Tool, in order to receive purchase payments and pay fees requested by TIXXBAY Affiliate Companies before being able to use TIXXBAY features.

4.8. In order to register an account, you may be required to create a unique username and password combination. You are responsible for submitting your username and password in accordance with the requirements of the online registration process.

4.9. Once an account is registered, the User is responsible for taking any and all necessary measures in order to prevent unauthorized use of the username and password in order to gain access to and/or use TIXXBAY.

4.10. The User is responsible for any damages that may be brought to TIXXBAY Affiliate Companies, our partners, collaborators, service providers or any other natural or legal persons which may be implicated in the functioning of TIXXBAY, as well as for any damages that may be brought to the users’ customers or to any other natural or legal person, damages that result from one of the following deeds:

  • Failure of the user to take any and all necessary measures in order to prevent unauthorized use of the Account username and password;
  • Disclosing by the user of the Account username and password;
  • Unauthorized use of the Account username and password.

4.11. The user undertakes to inform TIXXBAY Affiliate Companies regarding any event that may imply the fact that the username and password of the user have become known to anyone else without the user’s authorisation, or if the username and password are being used or are likely to be used by an unauthorised person or in an unauthorised manner. If such a situation occurs, TIXXBAY Affiliate Companies shall cancel the password and provide the user with a new temporary password, via e-mail. The temporary password may be used in order to access the Account and change said password.

5. LICENSE

5.1. By creating an Account and subject to complying with this User Agreement, TIXXBAY Affiliate Companies grant the user a personal, non-exclusive, non-transferable, non-sub licensable, revocable and temporary license to access and use the TIXXBAY Tool.

5.2. The License is provided solely for using the features of TIXXBAY, in compliance with this User Agreement and any and all applicable laws and regulations.

6. RESTRICTIONS OF USE

6.1. The user undertakes:

  • not to use TIXXBAY in any manner or for any purpose other than those allowed by this User Agreement (especially in order to use the features described in Section 3).
  • not to use TIXXBAY in any manner that is unlawful, harmful, vulgar, defamatory, obscene, invasive of privacy, hateful, racially or ethnically objectionable or otherwise prohibited or sanctioned by law.
  • not to upload any content by using the TIXXBAY Tool that is unlawful, harmful, vulgar, defamatory, obscene, invasive of privacy, hateful, racially or ethnically objectionable or otherwise prohibited or sanctioned by law.
  • not to copy, modify, alter, reproduce, port or create derivatives of any part of the TIXXBAY Tool, directly or indirectly.
  • not to reverse engineer, decompile, disassemble any part, sequence, structure of the TIXXBAY Tool in order to identify the source code of TIXXBAY.
  • not to rent, sell, lease, distribute any use of TIXXBAY granted by TIXXBAY Affiliate Companies.
  • to respect any and all copyrights, trademarks and any other form of industrial property rights owned by TIXXBAY Affiliate Companies or any third-parties during the use of TIXXBAY.

7. FEES

7.1. TIXXBAY Affiliate Companies require no fees for creating an Account.

7.2. Fees are charged when the user sells paid tickets through TIXXBAY.

7.3. Users that create events that are free to attend by using TIXXBAY shall be free for a stipulated time which ends when TIXXBAY deems fit and after that a fee agreed with TIXXBAY will be set for subsequent ticket purchase

7.4. The standard fee charged by TIXXBAY Affiliate Companies is an estimate 2.4% for every ticket sale.

7.5. TIXXBAY Affiliate Companies may change the above-mentioned standard fee. Said changes shall be made available on the website and shall be notified to its users, at least 10 days before said changes come into effect.

7.6. TIXXBAY Affiliate Companies have the right to request different fees for extra features it may add to TIXXBAY in the future or for any features specifically requested by the user.

7.7. TIXXBAY Affiliate Companies have the right to refuse implementing any extra-feature requested by the user, given that said feature is not included in Art. 3.1.

8. PAYMENTS

8.1. In order to receive and make payments through TIXXBAY, the user must connect their TIXXBAY account to the relevant electronic payment system (e.g. Paystack etc.) accepted within the TIXXBAY platform.

8.2. Any and all credit card or debit card payments are subject to validation checks and authorization by the card issuer. If the issuer refuses or does not authorize a payment, said payment shall not be processed.

8.3. Each invoice generated by TIXXBAY referring to the fees payable by the user to TIXXBAY Affiliate Companies must be paid in 15 days following the issue of said invoice.

8.4. Any and all delays of payment by the user to TIXXBAY Affiliate Companies shall be charged with a penalty of 0.1%/day of delay, calculated in connection to the debt owed by the user.

8.5. If the user does not make a payment owed to TIXXBAY Affiliate Companies within 30 days from the deadline provided by Art. 8.3., TIXXBAY Affiliate Companies may cancel the user’s account or temporary deny the user’s access to TIXXBAY until the payment is received in full.

9. RIGHTS AND OBLIGATIONS

9.1. Rights and obligations of TIXXBAY Affiliate Companies

9.1.1. TIXXBAY Affiliate Companies have the right to receive payment of the fees within the terms and conditions established in this User Agreement.

9.1.2. TIXXBAY Affiliate Companies have the right to request any and all data from the user necessary in order to grant access to the features of TIXXBAY.

9.1.3. TIXXBAY Affiliate Companies have the right to access the content owned by the user or third parties when said access is necessary in order to provide the user with the features of TIXXBAY. Any content owned by the user, including all of the trademarks it owns is and shall remain the exclusive property of the user. The Content owned by third parties is and shall remain the exclusive property of their owners. TIXXBAY Affiliate Companies undertake to inform the user regarding any content owned by third-parties that TIXXBAY Affiliate Companies consider necessary in order to provide the user with the features of TIXXBAY.

9.1.4. TIXXBAY Affiliate Companies undertake to grant the user the access to use TIXXBAY, subject to the user complying with the provisions of this User Agreement.

9.1.5. TIXXBAY Affiliate Companies undertake to provide support for the user when TIXXBAY or a part of it is not accessible due to issues that are solvable by TIXXBAY Affiliate Companies. TIXXBAY Affiliate Companies are not liable for any situation in which the user cannot use TIXXBAY or a part of it due to reasons independent from TIXXBAY Affiliate Companies, such as, but not limited to, the users’ lack of a data connection.

9.2. Rights and obligations of the user

9.2.1. The user has the right to access and use TIXXBAY or part of it, subject to complying with the provisions of this User Agreement.

9.2.2. The user undertakes to pay TIXXBAY Affiliate Company, the fees established in this User Agreement, within the terms and conditions specified within, with the exception, if the case may be, of separate addendums signed by the parties which stipulate new terms.

9.2.3. The user undertakes to provide TIXXBAY Affiliate Company with any and all data necessary in order to acquire access to the features of TIXXBAY.

9.2.4. The user undertakes to provide TIXXBAY Affiliate Company with any and all data requested by TIXXBAY Affiliate Company in order to provide the user with the features of TIXXBAY.

9.2.5. The user undertakes to fully-comply with the provisions of this User Agreement, including but not limited to the provisions of Section 6 of this User Agreement.

10. CONTENT & INTELLECTUAL PROPERTY RIGHTS

10.1. TIXXBAY CONTENT

10.1.1. The User agrees that any and all materials, including but not limited to information, data, assets, text, design, know-how, marketing materials, photos, videos, graphics, animations, sound and any other content, contained in or delivered by the website or the TIXXBAY Tool is the sole property of CEEVEST GLOBAL VENTURES or third-parties that provide said Content to TIXXBAY Affiliate Companies.

10.1.2. Any and all content related to the functioning of TIXXBAY, including the tool’s source code is the sole property of CEEVEST GLOBAL VENTURES or any third-parties that provide such content to CEEVEST GLOBAL VENTURES and is protected by copyright law.

10.1.3. The user undertakes not to sell, license, rent, distribute, modify, copy, reproduce, publish, display, adapt, edit any Content owned by CEEVEST GLOBAL VENTURES or third-parties that provide said Content to TIXXBAY Affiliate Companies.

10.1.4. Any Content provided by TIXXBAY Affiliate Companies to the user on the basis of this User Agreement shall be used exclusively in order to access and use TIXXBAY and its features, in accordance with this User Agreement.

10.2. USER CONTENT

10.2.1. The User guarantees that any and all content uploaded or used in connection with the use of TIXXBAY does not breach any intellectual property rights owned by third-parties. TIXXBAY Affiliate Companies are not liable for any breach of intellectual property rights resulting from the content uploaded or used by the user within TIXXBAY.

10.2.2. TIXXBAY Affiliate Companies have the right to remove any and all content provided or uploaded by the user through TIXXBAY in the event where TIXXBAY Affiliate Companies consider that said content breaches or is likely to breach any intellectual property rights. TIXXBAY Affiliate Companies are not liable for any damages brought to the user or any other legal or natural person following the removal of said content.

10.2.3. Should the user breach the provisions of article 10.2.1., TIXXBAY Affiliate Companies are entitled to any compensation for damages brought to it from or in connection with the said breach.

10.3. INTELLECTUAL PROPERTY RIGHTS

10.3.1 Any and all data, information, assets and other such content provided by TIXXBAY Companies in order to grant the user with access to the features of TIXXBAY are Intellectual Property Rights of CEEVEST GLOBAL VENTURES.

10.3.2. Any and all data, information, assets and other such content uploaded by the user are Intellectual Property Rights belonging to the user or any third-parties that provide said content to the user.

11. CONFIDENTIALITY

11.1. TIXXBAY Affiliate Companies, as the case may be, and the user (collectively referred to as “the Parties”) undertake to respect the confidentiality of any and all data, information and assets that they become aware following the creation of the User Account and undertake not to make any statements or copies regarding said data, information and assets as well as not to take any actions that may damage the interests of any of the Parties in their relations to third-parties. The confidentiality obligation is applicable throughout the execution of this User Agreement and shall remain valid for a two years period following the termination of the User Agreement.

11.2. The Parties undertake to assure that their employees, workers or subcontractors do not disclose the deeds which are provided for in the above article.

11.3. Nevertheless, no provision of this User Agreement shall not be construed as preventing the use or disclosure of information:

  • which is known by the party, as proved with written evidence, prior to receiving said information on the basis of the Agreement;
  • which is disclosed in good-faith, after the entry into force of the User Agreement, by a third party who legally is in the possession of such information and isn’t obligated to not disclose them;
  • which is part or becomes part of public knowledge or which is publicly disclosed without any fault of the party;
  • which is disclosed by the party on the basis of applicable laws or regulations;
  • which is requested by the competent public authorities in accordance with respect to the legal provisions.

11.4. The Parties undertake not to disclose any know-how, commercial secrets, including marketing, to any third parties, during the performance of the User Agreement and afterwards, during the validity period of the clause.

11.5. If the event that a party breaches these obligations, the Party which suffers damages is entitled to request reimbursements, in accordance with the provisions of Romanian legislation.

12. TIXXBAY MODIFICATIONS

12.1. TIXXBAY Affiliate Companies have the right to bring modifications to TIXXBAY, as they deem it necessary, such as but not limited to the following:

– adding features;

– removing features;

– structuring fees for each feature or for packages containing one or more features;

– introducing monthly/yearly subscription fees for the use of TIXXBAY instead of the percentage-based fees provided by Section 7.

13. USER AGREEMENT MODIFICATIONS

13.1. TIXXBAY Affiliate Companies, as the case may be, have the right to amend this User Agreement as they deem necessary or as new laws and regulations may require.

13.2. TIXXBAY Affiliate Companies, as the case may be, undertake to notify said amendments to the user, with at least 5 days before the amendments enter into effect.

14. LIMITATION OF LIABLITY

14.1. To the extent legally permitted, TIXXBAY Affiliate Companies shall not be liable to the user, its customers or to any other person for:

  • any direct or indirect damages of any type generated by the user’s use of TIXXBAY;
  • the user’s inability to use TIXXBAY, including as a result of cancellation or suspension of the User’s Account following a breach by the user of the provisions of this User Agreement, discontinuation or removal of any and all part or feature of TIXXBAY, unanticipated or unscheduled downtime of any and all part or feature of TIXXBAY or any and all unauthorized access to, alteration, deletion, damage, destruction, loss or failure of any and all events and other items created by the user through TIXXBAY.

15. NOTIFICATIONS

15.1. Any and all notifications between the Parties shall be made in writing.

15.2. TIXXBAY Affiliate Companies shall send any and all notifications to the e-mail address provided by the user.

15.3. Any changes brought to the user’s e-mail address shall be notified to TIXXBAY Affiliate Companies within 2 days deadline following said change.

15.4. The user will send any and all notifications regarding this User Agreement, access and use of TIXXBAY and any related matters to the following e-mail address: support@tixxbay.com.

16. FORCE MAJEURE

16.1. With the exception of the cases which are not expressly prescribed, none of the parties to the pending agreement shall be liable for non-performance on time or in an adequate manner, in full or in part, of the obligations under the agreement in the event such non-performance was caused by force majeure.

16.2. The party or the legal representative of the party who invokes force majeure shall be compelled to inform the other party immediately and completely to the occurrence of such event and take appropriate measures to limit the consequences of such event.

16.3. The party or the legal representative of the party who invokes force majeure shall be exonerated from such obligation in the event such event impedes the performance of such obligation.

16.4. If within 15 days as of the occurrence of the event force majeure is still in effect, each party shall have the right to terminate the agreement and notify the other party with respect to such termination and neither party shall seek reliance damages.

16.5. The party who invoked force majeure shall submit proof of impairment by force majeure within 30 days as of the date the event occurred (within the limitations imposed by article 16.3).

17. USER LIABILITY

17.1. The user is liable for any and all damages brought to TIXXBAY Affiliate Companies or any other natural or legal person by breaching the provision of this User Agreement or by any other action or inaction connected to the use of the TIXXBAY tool and any of its features.

18. LITIGATION

18.1. The user undertakes to comply with this User Agreement.

18.2. Any dispute regarding this User Agreement that may arise between TIXXBAY Affiliate Companies and the user shall be settled amicably.

18.3. If such settlement is not possible, the dispute shall be settled by the competent courts of the court for Tixxbay.

18.4. This User Agreement was drafted and shall be construed in compliance with Nigerian legislation.

19. TERMINATION

19.1. TIXXBAY Affiliate Companies has the right to terminate this User Agreement at any time, if is unable to further provide TIXXBAY and its features.

19.2. TIXXBAY Affiliate Companies have the right to terminate this User Agreement, by deleting a user Account, if said user breaches the provisions of this User Agreement.

19.3. The user has the right to terminate this User Agreement by deleting its Account.

19.4. TIXXBAY Affiliate Companies have the right to refuse the deletion of a User Account until any outstanding debt owed by the user is paid in full.

19.5. Any outstanding debt owed by the user to TIXXBAY Affiliate Companies, as the case may by, shall remain enforceable.

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